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Frequently Asked Questions
About Lotus
7 questions
Who uses Lotus?
People with a wide range of disabilities use Lotus daily, including those with limited mobility from spinal cord injuries, stroke, and neurological conditions like MS and Parkinson's.
People with intellectual and developmental disabilities find Lotus essential for independent living, while blind and low vision customers use it to safely navigate and control their homes.
In a nutshell, Lotus provides a setup-free retrofit solution for any spaces that are physically inaccessible. And it's portable!
Why a Ring instead of a remote?
Rings enable one-handed operation without gripping or holding anything, and are subtle enough for constant wear.
What is included in a Lotus Kit?
A Lotus Kit includes:
- 1 Ring in your size and color
- 3 Switch Covers (rocker or toggle)
- 1 Ring Charger
- USB-C cord and adapter
What will my Ring control?
You can use your Ring and Switch Covers together to control anything that an existing wall switch controls. Lights and ceiling fans are the most common applications.
And if you choose to program your Ring for TV, it will turn your television on and off.
How does Lotus help with independence?
With Lotus you can switch on lights, fans and the TV yourself, from wherever you are, without waiting for help. 93% of pilot users said Lotus made them more independent.
Can Lotus help prevent falls?
Lotus lets you turn on the lights from your bed or chair, so you never have to walk to a switch in the dark. 90% of pilot users experienced reduced fall risk.
How is the Lotus Ring designed for people with disabilities?
The Ring is simple on purpose. It has one button, with raised texture you can find by touch, high contrast you can see, and clear feedback when you press. There is nothing else to learn.
Using your Ring
9 questions
Where can I use my Kit?
It's portable and can be used in your living space, whether owned or rented. A great solution for dorms, hotels, and short-term rentals. It works anywhere with a compatible wall switch, so you can take it with you.
Does the Lotus Ring need any sort of connection?
Nope! The Ring works via infrared, just like your TV remote. No rewiring, pairing, or internet connection needed.
How far away does the Ring work from your switch?
The Lotus Ring is optimized for 10 feet and can work as far as 30 feet.
How accurately do I need to aim the Ring?
You don't need to be completely precise, but the black band on the Ring must be aimed in the direction of the Switch Cover.
If you have more than one Switch Cover in a room, your Ring controls whichever one you are aiming at.
Do I need line of sight to use the Ring with the Switch Cover?
You get the best performance when the Ring is in direct line of sight of the Switch Cover.
What TV brands work with the Lotus Ring?
Each Ring is programmed for one TV brand. The supported brands are Samsung, LG, Vizio, Sony, TCL, Roku, Insignia, Toshiba, JVC, and Sharp.
Once programmed, double-click the button on your Ring to turn your TV on and off.
Do I have to wear the Lotus Ring on my finger?
No. The pointer finger is recommended, with the button closest to your thumb and the black window lined up with your fingernail. The Ring does not need to be on a finger to work, so many people wear it on a necklace or lanyard, or attach it to a wheelchair or other mobility device.
Rings come in sizes 8, 10, 12 and 14.
Is Lotus private? Does it collect my data?
Lotus works completely offline. The Ring talks to the Switch Covers by infrared, so there is no app, no Wi-Fi and no account. Nothing about you or your home is sent anywhere.
Switch Covers
8 questions
Do the Switch Covers work on all switch types?
We have Switch Covers that work with nearly all standard North American rocker and toggle switches.
Switch Covers may not work with wall switches that have decorative or screwless plates.
Do I need tools or an electrician to set up Lotus?
No. Switch Covers fit over your existing rocker or toggle switch and hold on with magnets. There is no wiring and no tools, and 98% of pilot users said Lotus was easy to set up.
Can I use my Switch Cover when I’m not wearing the Ring?
Yes. The front face of the Switch Cover is a large button. Press anywhere on it to turn the switch on or off.
How many Switch Covers can one Ring control?
One Ring works with an unlimited number of Switch Covers. All Lotus Rings and Switch Covers work with each other.
Can I use the Switch Covers on a multi-switch panel?
Yes. It will control whichever switch it's placed over. You will not be able to place 2 Switch Covers side by side on the same panel.
How do I remove a Switch Cover from a wall switch?
Simply pull it away from the wall switch until the magnets release. You will feel some resistance due to the strength of the magnets, which is normal and expected.
Should the Switch Cover’s black band be at the top or bottom?
Either way! The Switch Covers are designed to work regardless of orientation.
Be sure to follow the instructions for toggle Switch Covers.
Can Lotus control lamps or appliances that aren’t on a wall switch?
Not yet. We are building an extension cord that lets your Lotus Ring control lamps and appliances plugged into an outlet, even one hidden behind furniture. It will work with the Rings we ship today.
Charging & care
2 questions
Do the Ring and Switch Covers need batteries?
The Lotus Ring and Switch Covers are rechargeable. A full charge provides months of use.
Is the Ring waterproof?
Yes. The Lotus Ring is waterproof (IPX8 rated), so it never needs to be removed for washing, showering, or bathroom use.
Orders, shipping & returns
3 questions
Where does Lotus ship to?
We ship everywhere within the United States and Canada.
Can I purchase extra Rings and Switch Covers as I need them?
Absolutely! Any Ring works seamlessly with any Switch Cover. So you can add more of each to your existing Kit anytime, and they'll just work – no setup needed.
What is the Lotus Return Policy?
Lotus offers a 45-day money-back guarantee. If you're not satisfied for any reason, returns are free.
To start a return, email us at helpdesk@getlotus.com. We will arrange the return shipment and, within the 45-day trial period, issue a full refund.