At Lotus, we want you to be completely satisfied with your purchase. We offer a one-year warranty and a straightforward refund policy to ensure your peace of mind.

45-Day Full Refund Guarantee

We offer a full refund within 45 days of purchase for any reason - no questions asked. Whether the product doesn't meet your expectations or you've simply changed your mind, we're here to help.

How to Request a Refund

If you wish to return your Lotus product:

1. Contact our customer support team at helpdesk@getlotus.com or call us at (408) 357-3085 .
2. Provide your name and order number and briefly explain your reason for return.
3. Our team will immediately process your refund to your original payment method.
4. You'll receive an email confirmation of your refund along with return instructions.

Return Process

After your refund is processed:

1. We will email you a prepaid return shipping label within 2 business days.
2. Package your Lotus technology in its original packaging if possible.
3. Attach the prepaid shipping label to your package.
4. Drop off your package at any authorized shipping location.

Return Shipping

All return shipping costs are covered by Lotus. You will not incur any shipping expenses when returning your product.

Return Address

Please return your product to:

1145 Malibu Drive San Jose, CA USA 95129

Additional Information

• Refunds typically appear in your account within 3-5 business days after processing, depending on your financial institution.
• For damaged or defective products, please include photos when contacting our support team to help us improve our quality control.
• If you received Lotus as a gift, we can issue the refund as store credit or to the original purchaser.

Contact Us

If you have any questions about our refund policy or need assistance with your return, please contact our customer support team:

• Email: helpdesk@getlotus.com
• Phone: (408) 357-3085
• Hours: Monday-Friday, 8am-5pm PT 
• We will return your call or email within 2 business days

We're committed to making your experience with Lotus products as seamless as possible, including the return process.

One-Year Limited Warranty

Lotus warrants this product against defects in materials and workmanship for a period of one (1) year from the original date of purchase. This warranty covers the Lotus Ring, Switch Covers, and all included components under normal use conditions. If a defect arises during the warranty period, Lotus will, at its sole discretion, repair or replace the defective product at no charge. This warranty does not cover damage caused by accident, misuse, improper installation, unauthorized modifications, normal wear and tear, or use beyond the product's specifications. The rechargeable battery is covered for manufacturing defects but is not warranted against normal capacity degradation over time. To obtain warranty service, customers must provide proof of purchase and contact Lotus customer support. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. Lotus's liability under this warranty is limited to the repair or replacement of the product and excludes any incidental or consequential damages. Some jurisdictions do not allow the exclusion of incidental or consequential damages, so this limitation may not apply to you.